Can't login.

All Sagramore support & bugs related questions go here.

Can't login.

Postby Reyn » Tue Nov 22, 2011 7:49 pm

Hey,

i can't login. When i typed my username and password and pushen login, nothing happens.
Only the buttons looks pushed.
A screen:

Image

If i turn on music, the music works but i still get no login.
Reyn
 
Posts: 3
Joined: Tue Nov 22, 2011 7:45 pm

Re: Can't login.

Postby kleeno » Tue Nov 22, 2011 7:53 pm

Which Browser you use?
Image
kleeno
 
Posts: 16
Joined: Mon Nov 21, 2011 9:18 pm

Re: Can't login.

Postby Reyn » Tue Nov 22, 2011 8:19 pm

Google Chrome.
I'll try it with firefox.

//works after a few seconds of loading. I test the game with firefox, but i would be pleased when i can play with chrome.
Reyn
 
Posts: 3
Joined: Tue Nov 22, 2011 7:45 pm

Re: Can't login.

Postby kleeno » Tue Nov 22, 2011 8:24 pm

The Dev's will read it and will help you fast. :)
Image
kleeno
 
Posts: 16
Joined: Mon Nov 21, 2011 9:18 pm

Re: Can't login.

Postby Jackeltje » Tue Nov 22, 2011 9:18 pm

I can play it on chrome just fine, is there something that you've changed in your settings?
Jackeltje
Community Manager
Community Manager
 
Posts: 61
Joined: Sat Jul 02, 2011 8:48 pm

Re: Can't login.

Postby maever » Tue Nov 22, 2011 9:40 pm

you can click the red "x" on the rop right and see the output, could you copy paste that output.

It could very well be a virusscanner or webshield blocking the connection.

i've experienced this with Chrome & Avast once.
With the sky as our limit we don't stay inside.
Image
http://www.mmorpg-browser.com http://www.web-mmo.com
User avatar
maever
Project Admin
Project Admin
 
Posts: 192
Joined: Fri Jul 01, 2011 7:42 pm
Location: The Netherlands

Re: Can't login.

Postby Reyn » Wed Nov 23, 2011 8:32 am

Trying to connect with websocket
WS: |ws://game2.sagramore.com:80/sagramore|
Connected!

Looks like my browser does not change to characters.

//Avast is blocking this. Normally avast blocks nothing...
Kaspersky and Norton are the worst anti-virus.
Reyn
 
Posts: 3
Joined: Tue Nov 22, 2011 7:45 pm

Re: Can't login.

Postby kleeno » Wed Nov 23, 2011 8:54 am

GDATA is Awesome. ;)
Image
kleeno
 
Posts: 16
Joined: Mon Nov 21, 2011 9:18 pm

Re: Can't login.

Postby Raijderan » Wed Nov 23, 2011 9:27 am

Virus scanners don't like websockets very often :)
But you can connect fine when Avast is off?
Copy Ninja reporting for duty
Image
Nin - Nin!
User avatar
Raijderan
Sagramore Crew
Sagramore Crew
 
Posts: 66
Joined: Mon Sep 19, 2011 10:07 am
Location: Excalisoft hidden evil fortress of doom, Netherlands

Re: Can't login.

Postby maever » Wed Nov 23, 2011 9:51 am

There is a known problem with "avast webshield", which simply proxies all your webtraffic through a local service, filtering out websocket connections.
disabling the "webshield" should resolve this issue.

I contacted them to see if we can't offer a more friendly solution.
With the sky as our limit we don't stay inside.
Image
http://www.mmorpg-browser.com http://www.web-mmo.com
User avatar
maever
Project Admin
Project Admin
 
Posts: 192
Joined: Fri Jul 01, 2011 7:42 pm
Location: The Netherlands


Return to Support / Bugs

Who is online

Users browsing this forum: No registered users and 1 guest

cron