Can't log in - disconnected

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Can't log in - disconnected

Postby Mewmew » Fri Nov 18, 2011 2:22 am

Basically I get this every time I try to log in:

"You have been disconnected. Please hit okay to return to the login screen."

The story begins with me trying to log in through FaceBook, but it failed utterly. It tried to set up it's own account but says I'm putting in the wrong password every time I try to FaceBook connect.

So I went and made an account - logged in and played a bit but then my net was acting up so I shut everything down a bit and when I came back the first time it sat there after entering my name and password and didn't do anything. When I refreshed and tried again it kept giving me that message (the disconnect one) every time I tried to log on. It's not the same message as if you get the wrong password (if I purposely enter a wrong password, it *does* give me this message but ALSO gives me the message saying my name / password combination is wrong. This is putting in the password right but it keeps disconnecting me).

So I decided to do a test and made another account. For this newest one I was able to log in and out all day just fine. Now today I came back, I tried both the FaceBook Login and then my broken first account before I tried the third. I don't know if that's my problem - that it tried to half link my accounts to FaceBook now and broke them because when I went to enter my latest account that normally works fine, first it did nothing but sit there and not do anything like right before my other account stopped working and then it started to give me this same disconnect message from here on out on the newest account. If I ever get these working I'll not try to log in FaceBook again right before I try them :D I just wanted to see if FB was working, and really I don't even know if that has anything to do with it or it's something else entirely.

I used the contact form at http://www.excalisoft.com/ but at the time I used it my newest account was still working (just the names I wanted were on the account I couldn't access so I was seeing if we could do something about it) and I really have no idea when / if they'll get my message? Is there someone here that knows of this problem and may know of a solution or could help in some way some how tho?
Mewmew
 
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Re: Can't log in - disconnected

Postby maever » Fri Nov 18, 2011 9:25 am

Hello mewmew, welcome to the forums!

It seems facebook login is a bit sketchy, we will look into that today for you!
I've received the message and sent it to the developers.

We'll get back at you soon!
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Re: Can't log in - disconnected

Postby Mewmew » Fri Nov 18, 2011 6:52 pm

Thanks. I don't know if trying to log in with FaceBook first somehow tried to link my account I made after with FaceBook - therefore messing it up (but it seemed to do it twice so I think maybe it did). I almost want to make another account again :D but my names are registered on the accounts that locked up so it wouldn't help me to feel much better. I hope I can either be saved, or wiped in a way that I can use my names over on a new account. Anyway thanks again.
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Re: Can't log in - disconnected

Postby maever » Sat Nov 19, 2011 2:42 pm

Could you try logging in again mewmew?
We believe to have fixed the bug :)
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Re: Can't log in - disconnected

Postby Mewmew » Sun Nov 20, 2011 3:40 am

It's fixed for FaceBook - but unfortunately not for the accounts I made that half linked and got messed up somehow :(

At least I think that's what happened to them. The first one worked until I tried to log in FB right before and then onto the account right after - same with the second. I only really need the first (or as mentioned it *could* maybe be wiped if that helps me get to use my names that I made on it - tho I'll wait and be patient if it's something that they all want to look into to see what's happening too of course).

So yeah FB logs in now but not those accounts that locked up when I tried to log in right after FB. They started to disconnect then and unfortunately those still do...

Good job on fixing FB tho :D
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Re: Can't log in - disconnected

Postby maever » Sun Nov 20, 2011 11:49 am

we will be looking into it :)
perhaps you can try a password reset?
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